Effective Date: [28/09/25]
Last Updated: [08/01/26]
1. Introduction
Radio Saranda (“we,” “our,” or “us”) operates the Radio Saranda mobile application (the “Service”) to provide live radio streaming and related services. This Privacy Policy explains how we collect, use, and share information when you use our mobile application.
2. Information We Collect
2.1 Information Collected Automatically:
- IP Address: Our streaming service provider (Radiolize) automatically collects your IP address when you connect to our radio stream for technical purposes and listener analytics
- Device Information: Basic device information necessary for app functionality
- Usage Data: Information about how you interact with the app (play/pause, session duration)
2.2 Information You Provide:
- Contact Information: When you contact us through the app or visit our social media links
- Feedback: Any feedback or messages you send to us
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our radio streaming service
- Monitor and analyze usage patterns and listener statistics
- Improve our app functionality and user experience
- Respond to your inquiries and provide customer support
- Comply with legal obligations
4. Information Sharing and Third-Party Services
4.1 Streaming Service Provider:
We use Radiolize as our streaming infrastructure provider. When you listen to our radio stream, Radiolize collects your IP address for streaming delivery and basic analytics. This data is processed according to Radiolize’s privacy policy (available at: https://radiolize.com/privacy-policy-terms-conditions/).
4.2 External Links:
Our app contains links to:
- Radio Saranda official website
- Social media platforms (Facebook, Instagram, etc.)
When you visit these external sites, you will be subject to their respective privacy policies.
4.3 No Sale of Data:
We do not sell, trade, or rent your personal information to third parties.
5. Data Retention
- Streaming data (IP addresses) is retained by Radiolize according to their data retention policies
- App usage data is retained for analytical purposes
- Contact information is retained only as long as necessary to respond to your inquiries
6. Your Rights
You have the right to:
- Request information about data we collect about you
- Request deletion of your data where applicable
- Contact us with questions about your privacy
7. Security
We implement appropriate security measures to protect your information. However, no method of transmission over the internet is 100% secure.
8. Children’s Privacy
Our app is not intended for children under 13 years of age.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of any changes by posting the new Privacy Policy in the app and on our website.
10. Contact Us
For questions about this Privacy Policy, contact:
Address: Apostol Cuni, No. 35, L.Nr. 4, Sarande, Albania
Email: radiosaranda@yahoo.com
Website: radio.saranda.love
Phone: +355 675325601